Feedback continues to be an irritant for sellers as more and more new buyers come to eBay Here is an idea from one of my readers, eBay seller, econsignonline2009, to make the current feedback system more fair and palatable to sellers: econsignonline2009 sent this as an open letter to eBay Sellers may not leave a [...]

eBay will roll out the feedback and DSR revision program it tested in Australia. Brian Burke, Director of Global Feedback Policy (don’t you love those titles at eBay) announced that eBay will roll out feedback revision on October 20th.  All of the details are not known, but eBay did reveal the basics. If you receive [...]

Lorrie Norrington announced two major changes to the eBay Feedback system. Neutrals will no longer be calculated into a member’s feedback score and eBay will introduce a system so buyers can change negative feedback comments left for sellers.  Here are the details: Recalculating Feedback percentages without neutrals Effective in late August, eBay will no longer [...]

The energy level was a hit higher today than the first day and more attendees showed up. It’s still not like past events but I did notice some more excitement and positive outlook today. Keynote puts a human face on new CEO, John Donohoe The 2nd day of eBay Live kicked off with the Keynote [...]

Although it will not give out any details it appears that eBay changed a long-standing policy and cut a special deal with Buy.com to list thousands of items on eBay at reduced fees. The concept of “the level playing field” has been a long standing policy at eBay. For year, large sellers have lobbied eBay [...]

The long awaited seller dashboard was rolled out today and eBay answered some questions about the new feedback policy The Seller dashboard is actually pretty cool. It does give you a good look at your standing in all of the categories that can affect your business.  If you want to see your dashboard, log into [...]

A lot of sellers are stressing out over the new eBay Feedback Policy whereby you can no longer leave negative feedback for bad buyers. Most of us don’t like the new system, but it is here and there isn’t much we can do about it.  eBay has done one thing under the new policy that [...]

When I went to bed last night my positive feedback rating was 100%. When I woke up this morning it was 99.9% Did I get a negative feedback last night? NO. What happened was eBay’s new feedback policy rolled out overnight and they now count neutrals as negatives when computing your feedback percentage. The other [...]

Can eBay make the feedback changes anymore complicated? On May 19th the eBay feedback changes announced in January will go into effect on eBay US. Some highlights are: Sellers can no longer leave negative or neutral feedback. The positive feedback rating (percentage) will only be based on the last 12 months of transactions. Neutral feedback [...]

eBay brings some balance back to the table The new president of eBay Global Marketplace Operations, Lorrie Norrington, announced a few changes to the new feedback policies today. Most sellers (myself included) have been concerned about the inability for sellers to leave neutral or negative feedback. eBay instigated this policy so that sellers could not [...]

eBay told us that they would be including repeat buyer feedback in the Feedback Score (the number in parentheses next to your User ID), and this has just come into effect. What the didn’t originally tell us was that they will be making this retroactive. As of now, if you have multiple purchases from the [...]

Here is a great article on CNN Money From Fortune Magazine about the fee and feedback rebellion hitting eBay The numbers are not staggering, but they are significant.  Is eBay is paying attention? (FORTUNE Small Business) — In the online auction space, "eBay" is a verb. Since launching in 1995, eBay (EBAY, Fortune 500) has been [...]

Ina Steiner at AuctionBytes.com has just put up a free survey for eBay sellers where you can vote on the new fees and feedback system. If you sell on eBay I hope you will take the survey.  I urge all of my readers to take it so we can see show eBay the true numbers [...]

I think Wall Street may be getting this one wrong as the fee schedule changes are a net positive for many ebay sellers and probably for eBay too. eBay announced the largest fee realignment in their history today and eBay’s stock dropped 2.79% to $26.12. Just a week ago, eBay hit $29.20.  That’s a 10% drop [...]

The other day I told you about Million Dollar Photos –one of the great tools that comes with Auction TNT Today I want to tell you about the fantastic NEW version of FAME – TheFeedback Ad Maker for EBay. This eBay tool quickly scans all your feedback and categorizes them by product. It then allows [...]