Learn about eBay from Skip McGrath Follow Skip on Facebook
Follow Skip on Twitter
Make Money With The Amazon Affiliate Program


Blog Search


Categories

Archives

See Also

Our Most Popular Posts

Resources at Amazon

 

Twenty Tips for Selling on Amazon – Tip # 15

December 23rd, 2013 by Skip McGrath

15. Go the extra mile to remove negative feedback – When ever I get a neutral or negative feedback, the first thing I do is immediately email the customer with a very sincere apology and I include a $10 Amazon gift card as a token of my sincerity.  I do not ask the customer to remove the feedback in that email.  What happens is the customer usually writes me back tanking me for caring and for the gift card.  I then answer that email and do two things.  I explain how the error was made and I request that they remove the feedback.

In the case of the bracelet issue I mentioned above, the woman was still upset because the bracelet was a gift and a new one could not get there in time.  So I offered to mail a replacement bracelet to her sister whom the gift was for and we even gift wrapped it and sent it priority mail so she got it in time and I did that at no charge and she finally agreed to remove the feedback.

In all honesty this works about 60% to 70% of the time.  There are just some customers who are so angry they wont budge so there is nothing you can do about that but live with the feedback.  But if you can get over half of the bad feedbacks removed you can stay ahead of the game.   Note: the magic number with Amazon is 95%.  If you fall below that you automatically lose your featured seller status and your account is in danger of being cancelled.

—————————————

If you want to learn how to sell on Amazon professionally, take a look at my latest training course – The Complete Amazon Marketing System.

Write a comment






Popular Pages

Free Newsletter
News, Tips & Tools for Online Sellers.

Newsletter for online sellers 

20 Tips for Selling on Amazon

Amazon Selling Tips 

77 Tips & Tools for Selling on eBay

Tips & tools for Selling on eBay 

Learn How To Sell on eBay

Learn how to sell on eBay 

Want to sell on Amazon?

Learn to sell on Amazon


My Top 99 Wholesale Sources

 

Personal eBay & Amazon Coaching Program
Would you like personal coaching?

Coaching for online sellers 



worldwide brands banner

FREE SUBSCRIPTION
 The Online Seller's News is the oldest & largest newsletter for eBay, Amazon & Online Sellers. Get news, tips, tricks & learn online selling strategies.
New Wholesale Sources in every issue.

 
Email::

 
First Name:

 
Last Name:

 
iDrive Cloud Backup
 
 
 
 
 
Mailers USA
 
 
 
eBay Research by Terapeak Boosts Profits
 

 
Skip's Newsletter
 
 
 
Own Your eBay Traffic
 
Complete ebay Marketing System
 
Niche Markets
 
Wholesale Buying System
 
eBay Consignment Business
 
Site Build It!
© 1999- Harry McGrath, Inc., DBA Skip McGrath, Auction Seller's Resource and Vision-One Marketing. All Rights Reserved.

eBay Tools and Resources | Contact Us | Privacy Policy | Guest Contributions | Shipping & Return Policies
 
Home | Newsletters | eBay Training | Free Articles | Tools & Resources | Web Wholesale SearchTestimonialsBlog