Learn about eBay from Skip McGrath Follow Skip on Facebook
Follow Skip on Twitter
June 2017 sale on Skip McGrath's products


Blog Search


Categories

Archives

See Also

Our Most Popular Posts

Resources at Amazon

 

Will You Qualify as An eBay Certified Seller?

April 30th, 2009 by Skip McGrath

eBay surveying members about new certified seller program that will roll out later this year

eBay is considering creating a new category of sellers called eBay Certified Sellers. Sellers in this category would be identified with a eBay Certified Seller icon displayed on all their listings.

In order to be included in the new eBay Certified Seller category on eBay, a seller would have to meet ALL of the following criteria:

  • Maintain a sales level of 100 items per year; AND

  • Maintain an average of 4.6 or better (1 to 5 scale) on each Detailed Seller Rating (DSR): Item Description, Communications, Shipping Time and Shipping Charge; AND

  • At least 99% of buyer ratings on each Detailed Seller Rating are 3 or higher (1 to 5 scale)

eBay recently sent out a survey to members asking them about the service levels they would expect from an eBay Certified Seller. Some of the criteria they looked at include:

·        Product knowledge

·        Shipping packaging

·        Accurate listing descriptions

·        Responsiveness to buyer questions

·        Attractive pricing

·        Trustworthiness

·        Dependability

·        Courteous and helpful

·        Item quality

·        Overall customer service

·        Resolves Issues

·        Shipping rates

·        Shipping promptness

·        Inspires confidence

·        Product Guarantee

·        Authentic products

The survey asked eBay members to rate sellers on a scale of 1 to 10 on each of the attributes asking the question. Here is how the question was phrased:  

Considering your experience with eBay to date and just the category name, please indicate what level of performance you think eBay sellers in the eBay Certified Seller category would typically provide. Please rate each attribute below using any number between 0 and 10 that best represents your impression.

Rumors about the program have been floating around for quite a while. I think this survey makes it pretty likely that eBay has decided to go ahead with the program and is now trying to fine tune it.  What impact this will have on new and small sellers is still unclear. You will still be able to sell on eBay if you are not an eBay certified seller, but non-certified sellers will be at a clear disadvantage.

See Also

Write a comment






Popular Pages

Free Newsletter
News, Tips & Tools for Online Sellers.

Newsletter for online sellers 

20 Tips for Selling on Amazon

Amazon Selling Tips 

77 Tips & Tools for Selling on eBay

Tips & tools for Selling on eBay 

Learn How To Sell on eBay

Learn how to sell on eBay 

Want to sell on Amazon?

Learn to sell on Amazon


My Top 99 Wholesale Sources

 

Personal eBay & Amazon Coaching Program
Would you like personal coaching?

Coaching for online sellers 



worldwide brands banner

FREE SUBSCRIPTION
 The Online Seller's News is the oldest & largest newsletter for eBay, Amazon & Online Sellers. Get news, tips, tricks & learn online selling strategies.
New Wholesale Sources in every issue.

 
Email::

 
First Name:

 
Last Name:

 
iDrive Cloud Backup
 
 
 
 
 
Mailers USA
 
 
 
eBay Research by Terapeak Boosts Profits
 

 
Skip's Newsletter
 
 
 
Own Your eBay Traffic
 
Complete ebay Marketing System
 
Niche Markets
 
Wholesale Buying System
 
eBay Consignment Business
 
Site Build It!
© 1999- Harry McGrath, Inc., DBA Skip McGrath, Auction Seller's Resource and Vision-One Marketing. All Rights Reserved.

eBay Tools and Resources | Contact Us | Privacy Policy | Guest Contributions | Shipping & Return Policies
 
Home | Newsletters | eBay Training | Free Articles | Tools & Resources | Web Wholesale SearchTestimonialsBlog