Learn about eBay from Skip McGrath Follow Skip on Facebook
Follow Skip on Twitter

Sell Used Books Online for Profit


Blog Search


Categories

Archives

See Also

Our Most Popular Posts

Resources at Amazon

 

The Firestorm Over The New eBay Feedback Policy Keeps Growing

January 31st, 2008 by Skip McGrath

In 8 years on eBay I have never seen an issue ignite this much passion. Any time there is a change to feedback policy it always stirs up passions, but this one takes the cake.

If you saw my post yesterday you know that I am no fan of the new feedback policy that stipulates that sellers can only leave positive feedback for buyers.  Apparently a lot of eBay sellers agree.

The posts are coming in so fast that if you post, your post gets buried immediately by other posts.  I did a post this morning on my proposal (outlined in yesterday’s blog) and it was immediately buried.

Buried in the eBay announcement was also some good news about the feedback system. Here is a summary of all the changes to feedback and how I feel about each one. The comments in red italics are mine

  • Buyers will only be able to receive positive Feedback. The elimination of true mutual feedback completely changes the culture of eBay for the worse. 🙁
  • Positive repeat customer Feedback will count (up to 1 Feedback from the same buyer per week.)  This is good for sellers who get repeat business.   🙂
  • Feedback more than 12-months old won’t count towards your Feedback percentage. I have mixed feelings about this one.  Everyone should get a chance to rebuild and fix their mistakes, but isn’t getting more good feedback to raise your percentage the point? 🙁
  • When a buyer doesn’t respond to the Unpaid Item (UPI) process the negative or neutral Feedback they have left for that transaction will be removed. Excellent and long overdue.  Sellers have been asking for this for years. 🙂
  • When a member is suspended, all their negative and neutral Feedback Left will be removed. This is good, but what is not clear is what happens to their received feedback. Is that removed too?  This ties into the 12 month rule. If a seller was suspended for a year then he starts over with 100% feedback.  🙂
  • Buyers must wait 3 days before leaving negative or neutral Feedback for sellers with an established track record, to encourage communication. Great move – I like it.  🙂
  • All Feedback must be left within 60 days (compared to 90 days today) of listing end to encourage timely Feedback and discourage abuse. Why not 15 or 30 days? 🙁
  • Buyers will be held more accountable when sellers report an unpaid item or commit other policy violations.  I wish it said how they will be held more accountable. ???

So there is some good news mixed in with the bad.  Some other nice things that happened is that PayPal will also give you seller protection when goods are shipped to any address –not just the confirmed address as long as the buyer puts that address into his PayPal account.

As for the Feedback Issue –All is not lost. eBay has backtracked and changed position before.  Keep complaining, post on the boards, in your blogs and to other blogs.  All is not lost.

See Also

Write a comment






Popular Pages

Free Newsletter
News, Tips & Tools for Online Sellers.

Newsletter for online sellers 

20 Tips for Selling on Amazon

Amazon Selling Tips 

77 Tips & Tools for Selling on eBay

Tips & tools for Selling on eBay 

Learn How To Sell on eBay

Learn how to sell on eBay 

Want to sell on Amazon?

Learn to sell on Amazon


My Top 99 Wholesale Sources

 

Personal eBay & Amazon Coaching Program
Would you like personal coaching?

Coaching for online sellers 



FREE SUBSCRIPTION
 The Online Seller's News is the oldest & largest newsletter for eBay, Amazon & Online Sellers. Get news, tips, tricks & learn online selling strategies.
New Wholesale Sources in every issue.

 
Email::

 
First Name:

 
Last Name:

 
iDrive Cloud Backup
 
 
 
 
 
Mailers USA
 
 
 
Terapeak
 

 
Skip's Newsletter
 
Own Your eBay Traffic
 
Complete ebay Marketing System
 
Niche Markets
 
Wholesale Buying System
 
Cleer Platinum
 
eBay Consignment Business
 
Site Build It!
© 1999- Harry McGrath, Inc., DBA Skip McGrath, Auction Seller's Resource and Vision-One Marketing. All Rights Reserved.

eBay Tools and Resources | Contact Us | Privacy Policy | Guest Contributions | Shipping & Return Policies
 
Home | Newsletters | eBay Training | Free Articles | Tools & Resources | Web Wholesale SearchTestimonialsBlog